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Digging Deeper: AlterSeekers, myYearbook, Sharethrough, and Spam

This morning I demonstrated an inept marketing “experiment” by AlterSeekers gone awry for EMC. It involved comment spam on some of the best-known enterprise storage industry insider blogs and EMC cut it off quickly. But this analysis turned up something else rather peculiar: An apparent hack on teen chat site myYearbook to spam video links on Twitter and generate views and buzz. Amazingly, EMC are again involved. Is this another face of this morning’s off-the-rails experiment?

Viral or Virulent Videos?

While exploring the fascinating world of link spam, I happened across the Twitter account of @LisaValentineNY (not linked), probably an AlterSeekers employee. I noted that the only thing she had posted recently were spammy @replies to Twitter users advertising Crucial-brand computer memory. Every reply included an odd trademark character (indicating a cut-and-paste job) and used the same bit.ly link, one created with the account of AlterSeekers employee Brent McLean. Clearly, Crucial was involved in the same type of anti-social marketing campaign as EMC.

This got me thinking. I remembered seeing some EMC videos tweeted recently, one involving former CHiPS star, Erik Estrada and another with pro golfer, Billy Andrade. They were somewhat amusing, but EMC, being an enterprise IT company, isn’t really a general audience draw. So I wasn’t surprised to see just a few thousand vides. Yet a glance at YouTube this morning shows an amazing 215k and 413k views for these videos. Either EMC’s videos really did go viral or they were wrapped up in this nasty spam business as well.

Aggregate Linkage

It’s easy to see bit.ly links to a given site. I just copied the YouTube URL into bit.ly and clicked on the aggregate link. This was eye-popping. Literally hundreds of tweets linked to the video, each from a different user. Yet every tweet was exactly identical:

CHiPs Erik Estrada in Speeding Ticket FAIL http://bit.ly/ad15nG

Either a hundred random users decided to tweet the exact same message and link to their followers or something fishy was going on here.

Random Tweets?

Two things immediately stuck out in this list:

  1. No one included the EMC name (which is included in the YouTube listing), only the general-audience Erik Estrada and CHiPs references.
  2. The tweeters were not the usual enterprise IT folks one would expect, judging by their cutesy names.

I picked a few at random to see who these EMC fans were (try it yourself!). They appeared to be teens posting teen-speak including quotes, photo ratings, and Q&A. In most cases (that I looked at), the users had never tweeted using any client other than “myYearbook Share” which appears to be a Facebook clone that links to social media accounts, including Twitter.

But each account also included a few exceptionally odd tweets. Along with the myYearbook junk were these spammy links to EMC’s videos. And lo and behold, most also included links the same Crucial Memory video being spammed by Lisa Valentine! What could be going on here?

Breaking and Tweeting?

This is truly weird. If myYearbook was inserting “sponsored” tweets along with their users junk, one would expect it to also come from the “myYearbook Share” client, too. But, without exception, these spam links came from “web”. This was especially notable for the (many) users who had never posted anything from the web client, and it smells like a hack.

It really isn’t credible that these random teens all decided to tweet cut-and-paste links to EMC and Crucial videos. And it really isn’t believable that they all decided to use the web client for the first and only time to do it. Either they were enticed to do it (“win a contest?”) or someone or something is posting “on their behalf”. Either way, this stinks.

Perhaps myYearbook has been hacked and someone is using users’ passwords to post these links. Perhaps the company is in on it, though there seem to be few complaints about them. Or perhaps someone is harvesting Twitter accounts from myYearbook and getting the passwords from somewhere else. Regardless, someone is doing something naughty here!

Who’s Responsible This Time?

Although Crucial and EMC are linked through AlterSeekers, I’m not sure they’re responsible for these tweets. There are a few links found in many of these users’ suspicious tweets, and all were created with the bit.ly account of another company, Sharethrough (not linked). Calling itself “The Leading Social Video Seeding Platform For Top Brands And Agencies”, Sharethrough appears to be some kind of viral marketing machine. But it’s unclear if they’re responsible for all this spam, either.

At the end of the day, responsibility lies with the companies that are benefiting from these shenanigans.

  1. Sharethrough is selling “video seeding” services that are using unsavory means
  2. AlterSeekers is selling “social media marketing” services that are either inept or obnoxious
  3. Their clients (EMC, Crucial, and someone called “Rhett and Link”) are getting page- and YouTube views from clearly inauthentic sources

Each of these companies must investigate upstream to discover what their providers are doing on their behalf. And each should inform all of us about just what is going on!

And it all started with a spam comment on my blog.

Update: Not Hacked But Seeded

I suppose it’s sometimes easier to find trouble when one goes looking for it. I received an email from Dan Greenberg, CEO and Co-Founder of Sharethrough explaining these links. His site “seeds” viral videos to a variety of platforms which invite users to share them with their friends. As Dan says, “When a user clicks Tweet it takes them to Twitter and suggests a pre-defined tweet for them, which the user can edit and then post.  This functionality is similar to what you might see on any blog or video site.”

Assuming he’s being straight with me (which I do) there was no hacking or underhanded chicanery involved in these tweets. The users shared them on their own accord. This explains why they all have identical text and bit.ly links as well as the odd “via web” source. He suggests that TechCrunch, Mashable, and others do the same.

Chuck Hollis agrees in the comments below, comparing this to the paid advertisements that some blogs (including my own) include. He goes on to suggest that it’s not so bad to pay a company to promote a video online in order to make it go viral, presumably as long as it’s not in “a blog or a focused community.”

Let me be straight: I have no problem with banner ads in general (as long as they’re not misleading) and jumped to the wrong conclusion about Sharethrough. But the core question remains: Why would an enterprise-focused company like EMC to promote their products with viral videos that apparently appeal mainly to teens? The CHiPs video was “liked” 23 times, “disliked” 10 times, and drew 22 comments with almost 250,000 views. The Andrade video has almost 415,000 views but only 25 “likes”, 6 “dislikes”, and 44 bizarre mostly single-word comments.

If these videos really appealed to people, wouldn’t they be commenting more? And if they were really hitting their target, wouldn’t the comments mention something (anything) about EMC or its products? Setting aside the issue of whether or not the method promotion is valid, surely the result isn’t what was desired. I return to my closing statement from the previous article: Isn’t fresh sushi better than canned spam?

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A Lesson In Failed Social Media Marketing

This morning, someone left a comment on a 10 month-old blog post about EMC Corporation’s products over at Gestalt IT. Although the writer, “Brian,” identified himself as “EMC Social Outreach Team”, the short message seemed somewhat spammy, including a bit.ly link to one of that company’s marketing promotions. Further investigation reveals what looks to be an inept social media marketing maneuver by “integrated sales promotions” firm, AlterSeekers. Let’s use it as a case study in how not to do social media marketing.

The saga continues! Read my follow-up, Digging Deeper: AlterSeekers, myYearbook, Sharethrough, and Spam

Social Media Outreach

There aren’t hard and fast rules, but most agree that honesty, credibility, and real human interaction are critical for social media. No one likes talking to a robot, and we hate being spammed by them. But not all robots are mechanical: Many companies are hiring outside firms to spread the word about their products and services with real human agents. Some are laughably inept (like the dozens of poorly-worded comments posted to my blog from “Ugg Boots For Sale” and “Nike Air Force”), while others are probably fantastically well-executed (and thus unavailable as examples).

Skill aside, it is the intent of a comment or other social interaction that determines its quality. Blog comments are intended for discussion of the issues presented in the blog post. Links to other sources are perfectly acceptable if they advance the discussion, and the conversation often takes a turn into unrelated areas. None of this is a problem. Simply put, this is the essence of social media.

Imagine you are having a conversation in a public place and someone stops and joins in. You wouldn’t mid if they were really interested, and would probably be pleased if they had some special insight or suggested you talk to a friend in the business. But what if they stopped by, pretended to be interested, but instead were being paid to interject an advertisement for the sushi place across the street? Even if your conversation centered on sushi from the start, the stranger’s intent makes their intrusion unwelcome.

Hello, Brian

Now let’s turn to the comments by “Brian.” The post at Gestalt IT was written in September, 2009 and is an exploration of EMC’s plans unifying their storage array platform. It was pretty popular last Fall, and one of the authors eventually went to work for EMC. But readership has declined since, and no one had commented in nine months.

Then, along came “Brian” with the following insightful remark:

“Great thoughts on EMC! I’m curious if you’ve heard of EMC’s new 20% capacity advantage guarantee? Check out this paper – and we challenge anyone to beat it! http://bit.ly/ao57rm — Brian, EMC Social Outreach Team”

This short comment is not a contribution to the discussion. “Great thoughts on EMC” can be translated as “this post is about EMC but I have nothing to add to it.” The rest is an advertisement, plain and simple, for a marketing campaign centered around EMC’s “20% capacity advantage guarantee.” The fact that they used bit.ly to shorten the link proves this – they’re tracking clickthroughs with it!

One positive element of the comment is the identification of “Brian” as a member of “EMC Social Outreach Team.” This is much more transparent than most spammy comments, and shows that the perpetrator was more inept than devious. But the fact that the Disqus profile belonging to “Brian” was not filled out was less than transparent.

Dissecting Brian

So who is Brian and what is the EMC Social Outreach Team? A quick check on his (unclaimed) Disqus profile reveals that “Brian” made similar comments on seven industry blogs. All but the one on Gestalt IT contained unique human-written and readable commentary, but none was in any way insightful or related to the discussion at hand. And all included that same bit.ly link. This, and the fact that “Brian” hadn’t commented anywhere else, is clear proof that this was advertising and nothing more.

Happily, bit.ly link statistics are open to the public. A quick run over to the tracking page for that link (http://bit.ly/ao57rm+) reveals that “Brian” got 35 clickthroughs in his short career as a comment spammer. Not great. It also reveals a tracking parameter in the URL, “SOC-UNIFIEDGUARANTEE-Social”. Finally, it shows that “Brian” used a bit.ly login belonging to “amberbragas” – now we’re getting somewhere!

“Amber Bragas” is a fairly unusual name (see Google), and LinkedIn contains just one person by that name. She works for a company called “AlterSeekers”. A quick search reveals the Twitter page for @AlterSeekers (not linked), which calls itself “an integrated sales promotions firm” and claims “We get marketing and we get results.”

Jump over to the AlterSeekers web site (not linked) and one is greeted with a flash header featuring a photo of none other than Amber Bragas! Considering the mission of AlterSeekers, the connection to IT industry companies, and the bit.ly connection, I feel safe in assuming that “Brian” is actually a spam bot employed by this company to drive traffic to EMC’s guarantee. He could even be AlterSeekers employee, Brian De La Torre.

I’m going to guess that this was a “proof of concept” pitch by AlterSeekers to win EMC’s business. There is one click from July 16 (perhaps a demo), then more clicks and comments starting on July 19. Similar comments were posted by “Marlon” (De Jesus?) and “Justin“.

It would appear for the offending party searched Google for “emc unified storage systems -oracle“, an amusing construct that reveals the intent of the perpetrator. Why exclude Oracle? They left a comment as “Brian” or “Marlon” on just about every blog post that search returns. The visitor came from Port Washington, New York (home of AlterSeekers) and the IP address traces as “alter seekers inc.” I guess we can be pretty certain who the guilty party is!

Bye, Brian

Whoever Brian is, he’s not part of some “EMC Social Outreach Team”, nor is he “making authentic connections with your customers.” He’s spamming blogs with tracked marketing links. And he’s also apparently out of a job.

EMC Marketing CTO, Chuck Hollis (who I will link to) responded this morning with two tweets that speak for themselves:

We found out about it yesterday morning, and quickly shut it down. Somebody’s bad idea, quickly fixed. (1)

and

Someone thought it would be clever to go to an external “social service”. Imagine our collective horror …(2)

‘Nuff said, Chuck. EMC is really astonishingly good at real social outreach. They don’t need this pathetic and spammy “social outreach” by a third party. Chuck quickly took responsibility and shut it down, demonstrating the correct approach to this sort of thing.

Lessons Learned

Social media is about being genuine and, well, social. You can’t hire an outsider to do this for you. Your customers will see through inept attempts to “join the conversation.” As AlterSeekers own web site notes, one has to make “authentic connections” not post transparent blog comment spam.

This is the core problem facing so many “social media marketing” firms. They employ people who aren’t part of the conversation, use inappropriate metrics, and try to entice non-genuine behavior. Regardless of whether you sell flowers, cars, or IT equipment, you cannot outsource the conversation. You must rely on genuinely engaged and authentic commentators.

One must also consider the goals of this sort of campaign. Clearly, AlterSeekers was trying to entice people to click through to that one link. When social media goals focus too narrowly on a single specific action, they tend to look like spam and go off the rails. Goals should be broader, guiding the conversation and spreading the message rather than just taking a single (albeit measurable) action like clicking a link.

Returning to our example of the street corner conversation, what if the sushi restaurant encouraged sushi lovers to spread the word about their love of sashimi? They would undoubtedly encourage more sushi eating! And what if they offered discounts or supported a sushi club? They would drive real traffic and, more importantly, a devoted audience. Fresh sushi sure beats canned spam!

The saga continues! Read my follow-up, Digging Deeper: AlterSeekers, myYearbook, Sharethrough, and Spam